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Home : Support

Welcome to NovAtel Support

NovAtel customers can obtain fast, friendly support by logging in to our Online Services or by contacting our Customer Service Representatives directly by email or telephone.

Novatel Customer Support
NovAtel Customer Support provides quick access to Application Engineers qualified to deal with issues related to your NovAtel products.
	Quick Case Logging No login required - quickly log a new case with Customer Support
	E-Service provides secure online case logging and management. (more info) Use E-Service to Log, Track and Update support cases
	E-mail:
	Telephone: 1-800-NovAtel Available 8:00 AM to 5:00 PM MST

Online Services
By logging on to Online Services (formerly Registered Services) customers can quickly and efficiently:
Register for and Access E-Service (see below) Request Product Guides Register Receivers, Request Auth Codes, Renew Subscriptions Request Factory Repair Request GNSS Poster (preview) Sign up for NovAtel News Compete Customer Satisfaction Survey

Hours of Operation:
Phone & Email: Monday to Friday – 8:00 AM to 5:00 PM (MST) Available 8:00 AM to 5:00 PM MST

Dual Frequency GPS • Single Frequency GPS • GPS Accuracy

November 19, 2009
OEMV-3 Product Non-Compliance Notice
April 30, 2009
SPAN-SE Redistributes Power to Pin4 on Serial Com Port Lines
March 23, 2009
GLONASS Frequency Change
December 19, 2008
Leap Second Insertion on Dec 31
December 17, 2008
OmniSTAR Satellite Replacement in Q1
November 12, 2008
New OEM4 SPAN Firmware Special for new OmniSTAR Libraries
September 25, 2008
New OEM4 Firmware Special for OmniSTAR HP 4.28 Library
August 29, 2008
New OmniSTAR Serial Numbers for OEMV family products
June 23, 2008
OmniSTAR HP 4.27 Frequency and Broadcast Format Changes

August 31, 2009
API Development Kit with CrossWorks for ARM
August 24, 2009
SPAN Firmware Release 3.620
August 24, 2009
SPAN-CPT Firmware Release 3.620
May 7, 2009
SPAN Firmware Release 3.044
March 23, 2009
OEMV Firmware Release 3.620
March 17, 2009
NovAtel launches MobileCDU software, a handheld solution for in-field communication with the DL-V3 GNSS receiver